Effective Date: 10-01-2024

Last Updated: 03-21-2025

Kind Health Texas PLLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, store, and safeguard personal and health-related information gathered through our website, kindtexas.com, including any information submitted through online forms. As a provider of telehealth psychiatry services, we comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), which governs the handling of Protected Health Information (PHI). By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our website.

When you visit our website or submit information through our forms, we may collect both personal and non-personal information. Personal information includes details you voluntarily provide such as your name, phone number, email address, mailing address, health insurance provider, and any other information submitted through contact or appointment request forms. If you provide health or insurance information, such as medical history, treatment details, or insurance coverage data, this is considered PHI under HIPAA and is treated with appropriate privacy and security protections. In addition to information you provide directly, we may automatically collect non-personal information using cookies and analytics tools. This includes your IP address, browser type, device information, referral URLs, and browsing behavior on our site. This data helps us improve website performance, maintain security, and understand how users interact with our services.

We use the information collected to respond to inquiries, schedule appointments, verify insurance coverage, coordinate care, ensure regulatory compliance, and conduct internal analytics aimed at improving our operations and service quality. We do not sell, rent, or share your personal information for marketing purposes. However, we may disclose your information in limited situations, such as with healthcare providers and insurance companies to facilitate care and billing, with third-party vendors who assist us under HIPAA-compliant agreements, or as required by law—for example, in response to court orders or in situations involving public safety.

We take the security of your information seriously and implement industry-standard measures to protect it. These measures include HIPAA-compliant encryption of data during transmission, secure data storage with access limited to authorized personnel, and regular security audits to detect and address vulnerabilities. While we strive to maintain robust data security, no system is completely immune to breaches. If a data breach occurs that may have compromised your PHI, we will notify you as required by law.

Our website uses cookies and analytics tools to monitor site usage and improve services. Cookies collect non-personal information such as pages visited, browser type, device details, and referral sources. You can manage cookie settings through your browser; however, disabling cookies may affect site functionality. We may also include links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing any personal information.

As a HIPAA-covered entity, we are required to inform you of your rights regarding your health information. These include the right to access your medical records and request an electronic or paper copy. We will provide access within 30 days and may charge a reasonable, cost-based fee. You also have the right to request corrections to information you believe is incorrect or incomplete. If we deny your request, we will provide an explanation in writing within 60 days. You may ask us to contact you in a specific way (such as by phone or mail) or at a different address, and we will accommodate all reasonable requests. You can also request restrictions on how your information is used or shared for treatment, payment, or healthcare operations. While we are not required to agree to these requests, we will comply with any restriction if you have paid for a service entirely out-of-pocket and ask that the related information not be shared with your health insurer.

You have the right to request a list of disclosures we have made of your health information over the past six years, excluding those made for treatment, payment, healthcare operations, and certain other exempted activities. We provide one free report per year and may charge a reasonable fee for additional requests. You may request a paper copy of this Privacy Policy at any time, even if you previously agreed to receive it electronically. If you have appointed someone to act on your behalf, such as a legal guardian or medical power of attorney, that individual may exercise your rights on your behalf, provided proper documentation is submitted. If you believe your privacy rights have been violated, you may file a complaint with us directly or with the U.S. Department of Health and Human Services (HHS). You can reach the HHS Office for Civil Rights at 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or by visiting www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.

In addition to the uses and disclosures outlined above, we may use or share your health information in certain other legally permitted circumstances. These include using your information to treat you by coordinating with other providers, operating and improving our healthcare services, and billing insurance providers. We may also share your health information to support public health and safety, such as preventing disease, reporting adverse drug reactions, or responding to suspected abuse or neglect. We may use your information for approved research projects, to comply with legal and regulatory obligations, to respond to court orders, or to support national security functions. We may share information with medical examiners or funeral directors, and for workers’ compensation or law enforcement purposes, when authorized by law.

We will never sell your health information, use it for marketing, or disclose psychotherapy notes without your explicit written permission. If we contact you for fundraising purposes, you have the right to opt out of future communications. If you grant us written authorization to use or disclose your health information beyond what is described in this policy, you may revoke that authorization at any time in writing.

We retain personal and health-related information only for as long as necessary to provide our services and comply with legal and regulatory requirements. If you request the deletion of your information, we will evaluate the request in accordance with HIPAA and applicable state laws. Some records, including medical and billing records, may be retained as legally required.

We may update this Privacy Policy from time to time to reflect changes in our operations, privacy practices, or legal obligations. Updated versions will be posted on this page with a revised “Effective Date.” Continued use of our website after changes are made constitutes your acceptance of the updated policy.

If you have any privacy-related questions or wish to exercise your rights under this policy, you may contact us using the information below:

Kind Health Texas PLLC

Email: [email protected]

Phone: (469) 817-5554

Mailing Address: 5344 Alpha Rd., Dallas, TX 75204

By using our website, you acknowledge and agree to the terms of this Privacy Policy and understand that any health information submitted will be handled in compliance with HIPAA.