Page: Terms and Conditions

Effective Date: 10-01-2024

Last Updated: 01-09-2026

1. Acceptance of Terms

By accessing or using the Kind Health Texas website, patient portal, or telehealth services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website or our services.

2. Nature of Services

Kind Health Texas, PLLC and its affiliates provide outpatient psychiatric and mental health services via telehealth (video and/or audio communication). Our services include psychiatric evaluations, medication management, and related mental health care delivered remotely by licensed healthcare providers.

3. Medical Disclaimer

The information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment. Nothing on this site should be considered a substitute for professional medical advice from a qualified healthcare provider.

The establishment of a provider-patient relationship occurs only after you have completed intake paperwork, consented to treatment, and been accepted as a patient by a Kind Health Texas provider. Simply visiting this website or submitting an inquiry does not create a provider-patient relationship.

4. Telehealth Informed Consent

By using our telehealth services, you acknowledge and agree to the following:

• Telehealth involves the use of electronic communications to deliver healthcare services when the provider and patient are not in the same physical location.
• Telehealth has potential benefits, including improved access to care and convenience, but also potential risks, including technology failures, limited ability to perform physical examinations, and the possibility that information transmitted may not be sufficient to allow for appropriate medical decision-making.
• You have the right to withdraw consent for telehealth services at any time.
• Your provider may determine that telehealth is not appropriate for your care and may require an in-person visit or referral to another provider.
• You are responsible for ensuring a private, appropriate environment during telehealth appointments.

5. Not a Crisis or Emergency Service

Kind Health Texas, PLLC and its affiliates do not provide emergency or crisis services. Our telehealth services are not appropriate for psychiatric emergencies.

If you are experiencing a medical or psychiatric emergency, call 911 immediately.

If you are having thoughts of suicide or self-harm, contact the National Suicide Prevention Lifeline at 988 or go to your nearest emergency room.

Do not use email, the patient portal, or website contact forms for urgent or emergency matters. These communications are not monitored in real-time.

6. Patient Responsibilities

By using our services, you agree to:

• Provide accurate and complete information about your medical history, current medications, and health conditions.
• Inform your provider of any changes in your health status or medications.
• Follow treatment recommendations or communicate openly if you choose not to.
• Attend scheduled appointments or provide adequate notice for cancellations.
• Ensure you are physically located in the State of Texas during telehealth appointments (required for licensure compliance).
• Use the telehealth platform in a private setting where confidentiality can be maintained.
• Refrain from recording telehealth sessions without prior written consent.

7. Prescribing Policies

Prescription medications, including controlled substances, may be prescribed at the sole discretion of your provider based on clinical appropriateness. By using our services, you acknowledge:

• Controlled substances will only be prescribed when clinically indicated and in accordance with state and federal regulations.
• Kind Health Texas, PLLC and its affiliates reserve the right to decline or discontinue prescribing any medication at any time.
• You agree not to seek the same or similar controlled substances from multiple providers simultaneously.
• Refill requests require adequate notice and may require a scheduled appointment.
• Lost, stolen, or destroyed medications may not be replaced, particularly controlled substances.

8. No Guarantee of Outcomes

Mental health treatment outcomes vary by individual. Kind Health Texas, PLLC and its affiliates make no guarantees regarding the results of treatment. Progress depends on many factors, including individual participation, adherence to treatment plans, and circumstances beyond our control.

9. Technology Requirements

Telehealth services require adequate technology, including a device with video and audio capability and a stable internet connection. You are responsible for ensuring your technology meets these requirements. Kind Health Texas, PLLC and its affiliates are not responsible for disruptions in service due to technology failures on your end.

10. Payment and Insurance

By using our services, you agree to the following:

• Payment is due at the time of service unless other arrangements have been made.
• If we accept your insurance, you are responsible for any copays, coinsurance, deductibles, or non-covered services.
• If we do not accept your insurance, you are responsible for payment in full and may seek reimbursement from your insurer directly.
• Fees for services, including late cancellation or no-show fees, will be communicated to you in advance.
• Failure to pay for services may result in discharge from the practice and/or referral to collections.

11. Cancellation Policy

We require at least 24 hours’ notice for appointment cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee. Repeated no-shows may result in discharge from the practice.

12. Privacy and Confidentiality

Your use of our services is governed by our Privacy Policy, which describe how we collect, use, and protect your personal and health information in accordance with HIPAA and applicable state laws. By using our services, you consent to the practices described in those documents.

While we implement safeguards to protect your information, no electronic transmission is completely secure. You acknowledge and accept the inherent risks of communicating health information electronically.

13. Accuracy of Information

We strive to provide accurate and up-to-date information on this website, but we make no representations or warranties regarding the completeness, accuracy, or reliability of any information provided. Services, fees, and other details are subject to change. Please contact us directly to verify current information.

14. Intellectual Property

All content on this website – including text, images, logos, graphics, and design – is the property of Kind Health Texas, PLLC and its affiliates or its content providers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

15. Third-Party Links

This website may contain links to third-party websites for your convenience. Kind Health Texas, PLLC and its affiliates do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.

16. Limitation of Liability

To the fullest extent permitted by law, Kind Health Texas, PLLC and its affiliates, owners, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website, telehealth platform, or our services. This includes but is not limited to damages arising from technology failures, miscommunications, unauthorized access to your information, or treatment outcomes.

17. Indemnification

You agree to indemnify and hold harmless Kind Health Texas, PLLC and its affiliates, owners, employees, contractors, and agents from any claims, damages, losses, or expenses arising from your use of this website or services, your violation of these Terms and Conditions, or your violation of any rights of another party.

18. Termination of Services

Kind Health Texas, PLLC and its affiliates reserve the right to terminate the provider-patient relationship and discharge patients from the practice for reasons including but not limited to: non-compliance with treatment recommendations, failure to keep appointments, abusive behavior toward staff, non-payment, or requests for care outside the scope of our services. In such cases, we will provide reasonable notice and referrals to alternative providers when appropriate.

19. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from these terms or your use of this website or services shall be subject to the exclusive jurisdiction of the courts located in Dallas County, Texas.

20. Changes to Terms

Kind Health Texas, PLLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this website. Your continued use of the site or services after any changes constitutes your acceptance of the revised terms.

21. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Kind Health Texas PLLC

Email: hello@kindtexas.com

Phone: (469) 817-5554

Mailing Address: 3333 Welborn St. Ste. 300, Dallas, TX 75219